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Click, Buy, Drive

Buy Online with Richmond Motor Group

At Richmond Motor Group, we are able to offer you alternative ways for you to transact with us. If you still need or want to change your car, you can purchase your new car from the comfort of your own home, complete all the paperwork remotely through our industry-leading Secure Client Portal and once the vehicle is ready, take advantage of our Click and Collect service or if you’d prefer, we can deliver it to you.

The Click, Buy, Drive process can be seen in further detail just below, alternatively please get in touch with your local Richmond dealer and our friendly and knowledgeable specialists will be able to assist you with any queries that you may have, it couldn’t be easier to buy a new car with us at Richmond Motor Group!

We're sure you'll love your new car, but we understand that finding the perfect one is a journey - and it's one that we're fully with you on. That's why we're proud to guarantee that if you decide that your new car doesn't quite fit your needs, then you'll be able to simply return it to us within 7 days. Buy your new car with complete peace of mind at Richmond.

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1. Click

Choose one of our thousands of New or Pre-Owned vehicles in stock, and contact us through any of the following channels: Website – Email – Telephone – Facebook – Instagram – Twitter.

2. Buy

If it is the car for you, then we can finalise your deal with no hassle. We have developed an industry leading "Secure Client Portal" where all the documents relating to your enquiry and purchase can be digitally completed, meaning that Contactless is now Paperless!

3. Drive

Now, it’s time to look forward to the drive! Either arrange to use our Click & Collect service at the dealership or we will deliver the car to your home at a mutually convenient time, leaving you to enjoy the drive in your new car.

4. Customer Care Follow-Up

We will check in with you a few days after home delivery to make sure everything is to your satisfaction and to address some of those questions you may have forgotten to ask previously.

5. THANK YOU!

We hope you have the very best experience with us at Richmond, and if that is the case, why not leave us a review and tell everyone else how your Click, Buy, Drive experience went?

Reserve Vehicle CTA

Reserve Online

Interested in one of our pre-owned cars and don't want to miss out? Why not Reserve Online for just £99, to be seen and delivered when you are ready. Start your search here!

View Pre-Owned Stock >

7 Day Money Back Guarantee

We want to ensure that you have bought the car that is right for you, and so for your peace of mind all our cars come with a 7 day money back guarantee when purchased online. If for any reason you change you mind about the car you have chosen, we'll give you a full refund.

For full details please see our FAQ section below.

Money Back Guarantee

Don't Just Take Our Word For It

Money Back Guarantee

"Bought my car back in July and the team were lovely. The salesman was incredibly knowledgeable and didn’t leave me feeling pressured. They guided me through the process and kept me up to date. Because of the restrictions, I was able to do a test drive on my own and even on collection when he showed me how the smaller details worked he wore gloves, mask, wiped down any touch points and kept his distance."

Catherine H

"Fantastic customer service, bought a new KODIAQ during lockdown and staff were friendly and knowledgeable. Love our new car and would recommend dealership and car to others."

Lydia S

"From reception to handover, everyone was helpful and attentive. Great care was taken in these unusual times which I appreciated. I was proactively called when the car I wanted came back on the market before it was even re-advertised, great customer service!"

Mr Geary

"I have never felt so welcomed and well-treated by staff as I have here at Richmond. Gareth was a kind and thoughtful young gentleman who was more than happy to go above and beyond to help a disabled woman get the right car for her - AND her carer. He was courteous and warm, and not once did he make me feel any less of a person for my disabilities. I cannot recommend this place any higher. If I could give more than 5 stars I would! Thank you ŠKODA, and thank you Gareth!"

Miss Davies

FAQs

We are able to conclude your purchase remotely. A Business Manager will complete a virtual pre-delivery appointment using your preferred contact method. We can take care of all your finance arrangements in the usual fashion.

We have the facilities for you to sign your documents electronically from the comfort of your own home.

Yes, we can deliver your new car to your home at a mutually convenient time.

Our Home Delivery service is included to help make your car buying experience as safe and risk free as possible. Delivery costs will be confirmed depending on the Post Code location of the delivery address

You have up to 7 days to get to know your car and to make sure it suits you. If you’re not completely happy with it, just let us know by 6pm on the 7th day after your delivery or collection date and we’ll give you a full refund.

We can’t accept a return if the car has been modified or altered from the condition it was received in. If the car has been driven for more than 250 miles during the first 7 days, every additional mile will cost £1 per mile and we may not be able to accept the car as a return. If the car has been in an accident or is damaged, we may not be able to accept the car as a return and there may be charges for damage. You are responsible for any parking fines, congestion charges and all other fines/penalties while the vehicle is in your possession.

There is no fee to have your vehicle collected.

Accessories and additional products will be excluded from 7 day guarantee and therefore not refunded. You will be entitled to any insurance product refund by the provider.

If you decide to return your car within the 7-Day Money Back Guarantee period, we won’t be able to return your part-exchange. We'll do our best to help you find an alternative car to buy from us. We’ll also pay you the cash equivalent of the part exchange via bank transfer. You will be responsible for reconciling any negative equity on your original part exchange, prior to a refund of your finance agreement on your new vehicle if applicable.

 

*Delivery within a 15-mile radius. All information is accurate at the time of publication. Terms & Conditions apply.

Keeping You Safe For The Road Ahead...

We are doing everything we can to ensure both your safety and that of our colleagues in this time of uncertainty. We have implemented a range of changes to how we operate to ensure we minimise the risk of infection from COVID at any of our facilities.

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